Job Title: Call Handler
Status: Permanent
Salary: £10.10per hour
Hours: Part time & Full Time- 24- 37.5 hours
 Location: Practices of Living Well PCN Southampton
 Accountable to: Call Handling Team Lead
 Supervision exercised: N/A

Two Positions Available

Hours:

Full Time or Part Time – 22.5 – 37.5 hours per week, Monday – Friday between 08.00 – 18.30

Based on a flexible working pattern, this means these hours are subject to change, You will be given a 3 weekly rota.

Salary: £10.20 per hour with further increase upon achieveing role competencies

What we can offer you!

  • 5 weeks holiday pro rata PLUS bank holidays
  • NHS pension scheme membership with a 14.38% employer contribution rate
  • Employee Wellbeing initiatives
  • Cycle to work scheme
  • Monthly employee award
  • Investment in developing your skills and progression opportunities, across the Partnership
  • First consideration for other internal recruitment opportunities

Living Well Partnership is made up of 7 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 3 distinct teams a Patient Administration team, a Front Desk Administration team and our dedicated Call Handling Team.

The Call Handling Team are an essential form of contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well knowing how important they are.

What we’re looking for!

As a Call Handler you’ll be joining a busy, fast-paced team answering calls to our 40,000+ patients. You will be the facilitator and administrator of appointment booking, maintaining accurate patient records, and actioning daily tasks on our clinical systems; but most of all you’ll be the first person to make our patients’ experience a great one.

We’re looking for candidates who have a genuine drive and enthusiasm for helping people. Previous experience in a call handling or customer service role would be of advantageous but not essential, however this is a patient contact role so a desire to work with members of the public is a must. You’ll thrive while working under pressure and feel great accomplishment in exceeding your call handling targets!

We have part and full-time positions available with a number of working pattern options, let us know what you’re looking for in your CV and covering letter.

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Applications are to be e-mailed to hiowicb-hsi.livingwell-recruitment@nhs.net

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)