Job Title: Call Handler
Status: Permanent
Salary: £10.10per hour
FTE: Full Time 37.5 hours or Part time 19 – 28.5 hours
 Location: Practices of Living Well PCN Southampton
 Accountable to: Call Handling Team Lead
 Supervision exercised: N/A

Living Well Partnership is made up of 7 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. The days of sitting behind a Reception desk are gone – our Patient Services function is bucking the trends and working in smarter and more resourceful ways in order to meet the ever-changing needs of our patients during these unprecedented times.

Right now, we’re one of the most secure ‘industries’ in the employment market and we’re looking for even more people to join us! The Patient Services teams are the first point of contact for our patients – so we’re looking for confident and energised communicators to drive our values and service to the highest standards.

As a Call Handler you’ll be joining a busy, fast-paced team answering calls to our 40,000+ patients. You will be the facilitator and administrator of appointment booking, maintaining accurate patient records, and actioning daily tasks on our clinical systems; but most of all you’ll be the first person to make our patients’ experience a great one.

Grumpy frustrations won’t faze you, because you keep calm and carry on with the motivation and energy to find the right answer or solution, ensuring that patient receives the best service and care. You’ll thrive while working under pressure and feel great accomplishment in exceeding your call handling targets!

We’re looking for a candidate who have the drive and determination to be the best that they can be. We have one full time vacancy working at St Lukes Surgery. You must be able to work flexibly, to a 3-week schedule and be able to either start at 8am or finish at 6.30pm, as these are the fixed start and finish times of our shifts e.g. 8am – 2pm, 2pm – 6.30pm. However, you do not need to be able to do both.

You will receive full training within the role, a membership of the coveted NHS pension scheme, as well as 25 days annual leave (pro rata), generous NHS employee discounts, regular social events, free parking and more. This is an entry level role meaning there is room for progression and personal development within our multi-skilled team.

You will enjoy membership of the coveted NHS pension scheme, as well as 25 days annual leave (pro rata), generous NHS employee discounts, free parking and more.

If this is you, we would really like to meet you.

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Please outline your availability for interview the week commencing the 8th November
  • Applications are to be e-mailed to livingwell-recruitment@nhs.net
  • Applications must be received by 09.00 am on the 4th November

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)