Job Title: Front Desk Administrator 
Status: Permanent
Salary: £10.90 per hour, increasing to £11.10 per hour after successfully passing a 6-month probation
Hours:  Full Time- 37.5 hours over 4 days (Thursday’s off)
 Location: Practices of Living Well PCN Southampton
 Accountable to: Front Desk Team Lead
 Supervision exercised: N/A

Hours: Full Time- 37.5 hours per week over 4 days, Monday – Friday between the hours of 08.00 – 18.30 (Thursday’s off), must be able to work Friday’s

For more information please see our Recruitment Pack: RP Front Desk Administrator- Full time

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 2 distinct teams a Front Desk Administration team and a dedicated Call Handling Team.

The Front Desk Administrators are the face-to-face contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well Partnership knowing how important they are.

As a Front Desk Administrator, you’ll be joining a dedicated team responsible for opening and closing all sites every day and managing our waiting rooms. With your knowledge of Primary Care and Living Well policy, you will advise patients on appointments, repeat prescriptions and any other non-clinical queries. Not only will you be tending to patients’ immediate needs, but you’ll take on elements of administration, processing prescriptions and scanning documents, so being comfortable with IT systems is a must.

What we’re looking for!

Ideally you will have a calm and composed approach, whilst able to evidence motivation to find the right answer to ensure our Patients receive the best service and care. You’ll thrive while working under pressure, with experience of multi-tasking, and feel great accomplishment in meeting Patients’ needs.

We’re looking for candidates who have a genuine drive and enthusiasm for helping people. Previous experience in a reception or customer service role would be advantageous but not essential, however this is a patient facing role, so a desire to work with members of the public is a must.

This is a full-time role, worked across 4 days-Thursday’s off and must be able to work Friday’s working across our Partnership sites, within a 5-mile radius of one another. Please note that travel between sites is a regular requirement for the role, therefore it is expected that you will have your own method of transport.

What we can offer you!

  • 5 weeks holiday pro rata PLUS bank holidays
  • NHS pension scheme membership with a 14.38% employer contribution rate
  • Employee Wellbeing initiatives
  • Cycle to work scheme
  • Monthly employee award
  • Investment in developing your skills and progression opportunities, across the Partnership
  • First consideration for other internal recruitment opportunities

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Applications should be e-mailed to hiowicb-hsi.livingwell-recruitment@nhs.net

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)