Job Title:
Deputy Operations & Data Manager
Status: Permanent
Salary: £29,330 – £32,320 PA
FTE: Full Time 37.5 hours over 5 days
 Location: Practices of Living Well PCN Southampton
 Accountable to: Operations & Patient services manager
 Supervision exercised: Workflow, Secretarial & Records team

For more information please view our recruitment pack: Process and Data Manager 

Living Well Partnership was formed in 2017 following the merger of four GP surgeries and three smaller branch sites. The GP partners, many of whom continue to lead LWP, were brought together by a growing awareness that we could deliver more streamlined medical care by sharing resources rather than operating on a smaller scale as individual practices.
We are delighted that our patients have benefited from faster access to a larger range of services while achieving operational efficiencies behind the scenes.

The health and well-being of our patients is at the heart of everything we do. Our goal is to provide an accessible, friendly, evidence based and compassionate service. By taking into account an individual’s holistic needs we will utilise the correct professionals from our large multi-disciplinary team to address the problem presented. We pride ourselves that we are able to address medical, physical, psychological and social aspects of care.

The Role:

This role is responsible for the timely, accurate and compliant delivery of three key support functions; the flow of correspondence from healthcare providers through the organisation (workflow), the completion of all electronic referrals (secretarial) and the end-to-end management of electronic and paper medical records and requests for information (records).

You can expect plenty of variety and constant challenge as you design, implement and document new systems and working practices, with a remit spanning our full operation services – including workflow, records and secretarial.

You will be familiar with planning strategies, delivering projects and managing substantial volumes of correspondence, harnessing this experience to support the growth and evolution of LWP and promoting a culture of continuous learning and development.

The Candidate:

An effective and experienced line manager, you will bring demonstrable ability to analyse and develop processes and introduce new operational procedures to ensure consistency of delivery, improved efficiency and optimisation of systems.

You should be IT-savvy, extremely methodical and organised and capable of reacting quickly and calmly to changing priorities and potential disruptions to services. As the first point of contact for day to day process and operational issues you will be able to identify, communicate and implement solutions, ensuring those solutions are robust and effective in supporting our clinical teams and providing a high standard of service to patients.

You will have the skills to ensure process changes are documented, reviewed and compliant with regulations, especially data protection. The ability to manage resources and workload to ensure data and correspondence is processed accurately and efficiently through the organisation, at all times and to provide real time reporting on functions, is essential.

Experience of working within the NHS would be an advantage, but is not essential. What is essential is your ability to optimise processes, technology and resources to achieve Key Performance Indicators and objectives to support the delivery of high quality patient care.

Please let us know how you meet our criteria in your cover letter, addressed to Gina Rouse.

You will enjoy membership of the coveted NHS pension scheme, as well as 25 days annual leave (pro rata), generous NHS employee discounts, free parking and more.

If this is you, we would really like to meet you.

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Indicate your availability for interview
  • Applications are to be e-mailed to livingwell-recruitment@nhs.net

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)