Job Title:
Operations & Patient Services Manager – maternity cover
Status: Fixed term – 12 months
Salary: £36,000- £40,000 PA (pro rata)
FTE: Part Time 22.5 hours over 3 days
 Location: Practices of Living Well PCN Southampton
 Accountable to: Operations Director
 Supervision exercised: Clinical support functions including Call Handling, Front Desk Administration, Patient Administration (including Urgent Care), Clinical Coding (Workflow), Secretarial, Records Management and Communications & Engagement

For more information please view our recruitment pack: Ops & PS mat cover October 2021

Getting the most from people is second nature to you, and you’re ready to deploy your leadership skills on a bigger stage. Co-ordinating our customer-facing and behind the scenes operations, you’ll ensure our 38,000 patients enjoy a great experience every day – making the Living Well Partnership the primary care provider of choice for East Southampton.

Supporting our non-clinical team in delivering responsive, compassionate and effective patient care, you will rapidly resolve any operational issues whilst coaching and mentoring a high calibre team. You can expect plenty of variety and constant challenge as you design, implement and document new systems and working practices, with a remit spanning all our patient services – from front desk to call handling and patient data administration, and operation services – including workflow, records and secretarial.

In particular, you will focus on the end-to-end management of data to support the clinical team in delivering responsive patient care, and you will be central to the rapid resolution of any complaints. What’s more, you will play a vital role in providing detailed, insightful management reporting and ensuring legal compliance – so we need the very best. A seasoned manager you will use your knowledge of coaching and development to empower your two Deputy Managers to perform their roles and responsibilities to a consistently high standard. You will be familiar with planning strategies, delivering projects and managing substantial volumes of correspondence, harnessing this experience to support the growth and evolution of LWP and promoting a culture of continuous learning and development.

With two direct reports, and an established Operations & Patient Services manager to job share with, you will be surrounded by an exceptionally talented and motivated team, allowing you to thrive. An NHS background is by no means essential, so long as you are a creative problem-solver with a highly analytical mindset, deep passion for patient care – and proven ability to make good front and back office teams great.

If this is you, we would really like to meet you.

This is a maternity cover position available on a 12 months fixed term contract, offering 22.5 hours per week over Tuesday, Wednesday and Friday.

Please let us know how you meet our criteria in your cover letter, addressed to Lauren Wileman, Operations Director.

Please note that interviews will be taking place on Tuesday 9th November.

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Indicate your availability for interview on the Tuesday 9th November
  • Applications are to be e-mailed to
  • Applications must be received by 18.00 pm by Monday 1st November

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)