Job Title:
Workflow Team Administrator
Status: Permanent
Salary: £11.44 per hour
FTE: Full Time-37.5 hours per week
 Location: Practices of Living Well PCN Southampton
 Accountable to: Operations Support Lead

For more information, please see our Job Description: JD – Workflow – Team Administrator

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication

Overall Aim of role: 

To provide highly efficient and effective administration support to patient workflow functions across the Living Well Partnership.

Key Responsibilities: 

  • Collect, open and date stamp inbound post and ensure it is filed and processed to the appropriate area or team
  • Ensure the accurate and on-time processing of all inbound data (electronic and paper) specifically scanning, into EMIS and DocMan, as per protocol
  • Ensure all scanned documents are accurately filed into the patient’s notes, using recognised terminology
  • Scan ECG and Spirometry results in line with protocol
  • Follow up and complete any tasks (EMIS and DocMan) sent from colleagues
  • Complete urgent tasks as a priority
  • Shred any inbound documents in line with retention of documents policy
  • Monitor and manage the generic email accounts, and the DocMan email account, for all sites, ensuring information is passed onto relevant teams, or imported into DocMan in a timely manner
  • Ensure the accurate and on time processing and re-allocation of inbound laboratory reports to appropriate microteam or allocated individual
  • Undertake any other additional duties appropriate to the post as requested by management Help patients to access self-management education courses, peer support or other interventions that support them in improving their health and wellbeing.

What we’re looking for!

  • Education to at least GCSE level, including English and Maths, or equivalent
  • Evidenced office administration experience
  • Experience of computer systems and office applications
  • Accurate word processing skills and document presentation
  • Excellent attention to detail
  • Excellent organisational skills
  • Ability to communicate effectively, both verbally and in writing packages
  • Ability to work on own initiative
  • Ability to manage own time and prioritise
  • Commitment to the values, vision and objectives of the Partnership
  • Ability to work under pressure
  • Able to work for the benefit of the team
  • Desirable experience of working in a medical practice/NHS
  • Desirable experience of coding in EMIS and/or DocMan

What we can offer you!

  • 5 weeks holiday pro rata PLUS bank holidays
  • NHS pension scheme membership with a 14.38% employer contribution rate
  • Employee Wellbeing initiatives
  • Cycle to work scheme
  • Monthly employee award
  • Investment in developing your skills and progression opportunities, across the Partnership
  • First consideration for other internal recruitment opportunities

To apply

  • Provide an up-to-date CV and a supporting cover letter, detailing how you meet the requirements of the role.
  • Closing date of 31st May 2024
  • Applications are to be e-mailed to
  • Please note that proof of qualifications is required in the offering/onboarding process

Thank you for your interest, we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)