Pharmacy Services Support Assistant

For more information please see our Role Profile: Pharmacy Services Support Assistant- Job Profile

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim of role:

As a member of the GP Practice Pharmacy Services Team the Pharmacy services co-ordinator supports the development and delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes. Working alongside Pharmacy Technicians and Clinical Pharmacists, to contribute to high-quality, cost-effective and safe medicines management.

Key Responsibilities:

• Accurate transcription of clinic letters following practice policy.
• Supporting Pharmacists and pharmacy Technicians by identifying patients in need of medication reviews and booking these in.
• To respond to medication queries from patients and staff in a professional manner within defined competencies only referring to the appropriate Pharmacy Technician, Clinical Pharmacist or GP in accordance with practice protocols.
• Assists with the training and development of practice-based receptionist and administrators to support improved co-ordination and effective pharmacy administration within the practice, especially in relation to repeat prescribing systems and processes.
• Liaising with local pharmacies regarding prescription queries to help ensure optimum therapy for patients as a result.
• Ensure reduced spend and prevent medicines waste, including actioning FP34 claims for prescriptions administered within the practice.
• Assists with the management of MHRA Alerts, patient safety bulletins, medicines recalls and information on out-of-stock shortages etc
• To assist with medication, recall processes and safety monitoring in line with practice policies

What we’re looking for!

• Good level of English and maths (evidence to be provided)
• Desirable- Pharmacy or Primary care experience
• Ability to communicate effectively with other team members and communicate effectively with patients and carers.
• Have a working knowledge of all software and hardware used within prescribing team, including systems used at other sites.
• Customer service experience.
• Timely response to high priority tasks
• Ensuring a high level of accuracy
• Contributing to overall team targets
• Ability to work on own initiative
• Good verbal and written communication skills
• Excellent attention to detail
• Excellent interpersonal skills
• Excellent organisational skills

What we can offer you!

• 5 weeks holiday pro rata PLUS bank holidays
• NHS pension scheme membership with a 14.38% employer contribution rate
• Employee Wellbeing initiatives
• Cycle to work scheme
• Monthly employee award
• Investment in developing your skills and progression opportunities, across the Partnership
• First consideration for other internal recruitment opportunities

To apply

• Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
• Applications should be e-mailed to hiowicb-hsi.livingwell-recruitment@nhs.net
• Closing Date: 27th May 2025
• Please be aware that all employees of the Partnership will be expected to have DBS Clearance.

Please note all employees will need DBS clearance.

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)