Workflow Administrator

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim of role:

To support the clinical team in delivering the best possible care and ensuring an excellent experience for patients of Living Well Partnership, by delivering a highly efficient, accurate and responsive administration service in line with documented processes.

Key Responsibilities:

• Handle a large volume of patient requests, including administrative support, inquiries, and booking appointments.
• Process electronic requests from the clinical team promptly to support patient care.
• Review and prioritize patient administration tasks daily to maintain effective workflow.
• Develop expertise in clinical systems like EMIS and Anima to ensure accurate documentation.
• Communicate effectively with patients, providing clear information via phone or text.
• Encourage patient feedback to improve services and assist patients with online service access.
• Contribute to communication targets e.g. answering of queries, number of documents requiring read coding, number of letters awaiting typing, number of tasks
• Ensure that information relating to patients, colleagues, other healthcare workers or the business of the Partnership is only divulged to authorised persons in accordance with the Partnership policies and procedures relating to confidentiality and the protection of personal and sensitive data.

What we’re looking for!

• Education to at least GCSE level, including English and Maths, or equivalent (evidence must be provided)
• Evidenced office administration experience.
• Knowledge of quality systems and key performance indicators
• Excellent attention to detail
• Excellent interpersonal skills
• Excellent organisational skills
• Good verbal and written communication skills
• Computer literate

What we can offer you!

• 5 weeks holiday pro rata PLUS bank holidays
• NHS pension scheme membership with a 14.38% employer contribution rate
• Employee Wellbeing initiatives
• Employee Assistance Programme (EAP)
• Cycle to work scheme
• Monthly employee award
• Investment in developing your skills and progression opportunities, across the Partnership
• First consideration for other internal recruitment opportunities

To apply

• Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
• Applications should be e-mailed to hiowicb-hsi.livingwell-recruitment@nhs.net
• Closing Date: 29^th October 2025
• Please note that this role requires candidates to have the legal right to work in the UK
• Please be aware that all employees of the Partnership will be DBS (Disclosure and Barring Service) check.
• We encourage new applicants who have not previously applied for this role.

Please note all employees will need DBS clearance.

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)