Care Coordinator Assistant

Overall Aim:

To provide high-quality, compassionate continuity of care to patients through efficient administrative duties and effective communication supporting aligned GP Team, whilst remaining
flexible to work across all GP Teams and sites to ensure smooth daily operations.

Key Responsibilities:

• Assist GPs and Care Coordinators, ensuring smooth delivery of processes. Prioritise tasks including incoming Anima, referrals in line with clinical timescale and protocols.
• Efficiently book appointments
• Ensuring accurate information dissemination
• Arrange patient transport and translators as required
• Manage GP Team referrals
• Addressing queries and request promptly
• Process documents in line with documented processes maintaining strict confidentiality and data protection standards

What we’re looking for!

• Qualifications-at least grade C/D in GCSE numeracy and literacy, desirable higher level of education
• Knowledge- General Practice Reception processes and systems (e.g., EMIS, Docman, Anima, Accurx and Outlook)
• Experience- Proven experience in general practice, particularly in reception or patient services, or a similar environment. Experience in customer or patient services, particularly in dealing with the public
• Skills- Proficient in using computerized systems and previous experience in patient. Excellent interpersonal, customer service, and communication skills, both verbal and written. Ability to follow instructions and manage difficult situations

What we can offer you!

• 5 weeks holiday pro rata PLUS bank holidays
• NHS pension scheme membership with a 14.38% employer contribution rate
• Employee Wellbeing initiatives
• Cycle to work scheme
• Monthly employee award
• Investment in developing your skills and progression opportunities, across the Partnership
• First consideration for other internal recruitment opportunities

To apply:

• Please email your up to date CV and covering letter to hiowicb-hsi.livingwell-recruitment@nhs.net
• Please be aware that all employees of the Partnership will be expected to have DBS Clearance.
• You must be able to commit to the requirement working days & times for this role: Wednesday- Friday 8:00-17:00
• You must be able to drive and have your own vehicle as a requirement for the role is to be flexible to travel to other sites

Thank you for your interest and we look forward to hearing from you.