Front Desk Administrator

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim of role:

Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.

Key Responsibilities:

• Efficiently manage high volume of patients and visitors at the reception desk
• Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
• Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
• Check patients into appointments and promptly update the computer system.
• Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
• Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
• Guide patients in booking appointments online
• Follow established protocols and policies

What we’re looking for!

• Education to at least GCSE Level, including English and Maths, or equivalent
• Evidence of customer service training or qualifications is desirable.
• Knowledge using a suite of GP Clinical Systems
• Knowledge of healthcare signposting and care pathways is desirable
• Proven experience as a receptionist in a fast-paced environment
• Excellent communication skills.
• Strong listening abilities and the capacity to ask open questions to understand patient need
• Willingness to learn & develop
• Strong team player but also able to use own initiative

What we can offer you!

• 5 holiday pro rata PLUS bank holidays
• NHS pension scheme membership with a 14.38% employer contribution rate
• Employee Wellbeing initiatives
• Employee Assistance Programme
• Cycle to work scheme
• Monthly employee award
• Investment in developing your skills and progression opportunities, across the Partnership
• First consideration for other internal recruitment opportunities

To apply:

• Please email your up to date CV and covering letter to hiowicb-hsi.livingwell-recruitment@nhs.net
• Closing Date: 31st October 2025
• Please note that this role requires candidates to have the legal right to work in the UK
• Please be aware that all employees of the Partnership will be DBS (Disclosure and Barring Service) check.
• This role requires evidence of immunisation status in line with workplace health and safety regulations. Successful candidates will be required to provide immunisation history (or undergo relevant vaccinations) as a condition of employment.
• This role requires regular travel between sites; therefore, you must be able to drive and have access to own vehicle.
• We encourage new applicants who have not previously applied for this role.

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)