Pharmacy Services Support Assistant

For more information, please see our Job Description: Pharmacy services support assistant-JD

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim of role: 

As a member of the GP Practice Pharmacy Services Team the Pharmacy services co-ordinator supports the development and delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes. Working alongside Pharmacy Technicians and Clinical Pharmacists, to contribute to high-quality, cost-effective and safe medicines management.

Key Responsibilities: 

• Accurate transcription of clinic letters following practice policies
• Supporting Pharmacists and pharmacy Technicians by identifying patients in need of medication reviews and booking these in.
• To respond to medication queries from patients and staff in a professional manner within defined competencies only referring to the appropriate Pharmacy Technician, Clinical Pharmacist or GP in accordance with practice protocols.
• Assists with the training and development of practice-based receptionist and administrators to support improved co-ordination and effective pharmacy administration within the practice, especially in relation to repeat prescribing systems and processes.
• Liaising with local pharmacies regarding prescription queries to help ensure optimum therapy for patients as a result.
• Ensure reduced spend and prevent medicines waste, including actioning FP34 claims for prescriptions administered within the practice.
• To support the achievement of the practice’s prescribing Quality and Outcomes Framework targets and any other medicine related enquiry or audit.
• Demonstrate management control of the surgery repeat prescribing system and ensure tight control of prescribing processes
• To co-ordinate any prescriptions for vulnerable patients as agreed by the practice
• Ensure administrative work is completed to a high standard and in a timely manner as instructed by the practice.

What we are looking for: 

• Good standard of education to GCSE level including English and Maths
• NVQ Level 2 Pharmacy Dispensing
• Experience using excel and other relevant computer software
• Experience of dealing with the public/patients
• Experience of working effectively within a multidisciplinary team
• Relevant advanced theoretical and/ or practical knowledge of general practice
• understanding and acceptance of the need for strict confidentiality
• appreciation of the NHS agenda and government targets

What we can offer you!

• 5 weeks holiday pro rata PLUS bank holidays
• NHS pension scheme membership with a 14.38% employer contribution rate
• Employee Wellbeing initiatives
• Cycle to work scheme
• Monthly employee award
• Investment in developing your skills and progression opportunities, across the Partnership
• First consideration for other internal recruitment opportunities