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Following your appointment with us, you may receive a text message on your mobile phone inviting you to respond to a short online survey. Your responses will help us to shape and grow services for our patients.

How likely are patients to recommend our surgery?

Extremely Likely (343)

41%

Likely (335)

40%

Unlikely (78)

Extremely Unlikely (79)

% of patients that are likely or extremely likely to recommend our surgery

Date	%
Apr 2023	81%
May 2023	84%
Jun 2023	89%
Jul 2023	86%
Aug 2023	82%
Sep 2023	80%
Oct 2023	85%
Nov 2023	88%
Dec 2023	86%
Jan 2024	86%
Feb 2024	87%
Mar 2024	85%
Apr 2024	89%
May 2024	86%
Jun 2024	88%
Jul 2024	88%
Aug 2024	88%
Sep 2024	89%
Oct 2024	88%
Nov 2024	81%

Your feedback

Don't just take our word for it

Extremely Likely

“The nurse & service was excellent. She really understood my anxiety & needle phobia. She was kind caring & did not rush. I barely felt the needle. And I always find the reception staff so helpful & supportive.”

— Anon (November 2024)
Extremely Likely

“Very welcoming and helpful receptionist. The nurse was well prepared and ready for me early. Most efficient, encouraging and kind.”

— Mr M (November 2024)
Extremely Likely

“It is easy to use Anima and the surgery engaged in text dialogue to find an appointment time that I could make. I saw an excellent GP who listened to me and I felt very satisfied with the result of my consult.”

— Anon (November 2024)
Extremely Likely

“The reception experience was very easy. The wait time was very short. I saw the doctor within 5 to 10 minutes of my appointment time. The GP was thorough and sympathetic. ”

— Anon (November 2024)
Extremely Likely

“I have recently joined LWP and so far have found all staff very helpful and supportive to my needs. Thank you!”

— Anon (November 2024)
Extremely Likely

“The staff were very polite, efficient, friendly and considerate. I was not made to feel like a burden. ”

— Anon (November 2024)
Extremely Likely

“The nurse and service was excellent. She really understood my anxiety and needle phobia. She was kind caring and did not rush. I barely felt the needle. And I always find the reception staff so helpful and supportive.”

— Anon (November 2024)
Extremely Likely

“Very friendly and helpful doctor. There was a reasonable time to get an appointment. ”

— Anon (November 2024)

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What our patients are saying

Don't just take our word for it