Job Title: Front Desk Administrator 
Status: Permanent
Salary: £9.85 per her hour, increasing to £10 an hour after probation
FTE: Full Time – 37.5 hours per week
 Location: Practices of Living Well PCN Southampton
 Accountable to: Front Desk Team Lead
 Supervision exercised: N/A

Don’t think “Doctors Surgery”… think “Super-Partnership”!

Full-time position only – 37.5 hours per week, hours ranging from 07:45 – 20:30

What we can offer you!

  • 5 weeks holiday pro rata PLUS bank holidays
  • NHS pension scheme membership with a 14.38% employer contribution rate
  • Employee Wellbeing initiatives
  • Cycle to work scheme
  • Monthly employee award
  • Investment in developing your skills and progression opportunities, across the Partnership
  • First consideration for other internal recruitment opportunities

Living Well Partnership is made up of 7 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. The days of only sitting behind a Reception desk are gone – our Reception function is bucking the trends and working in smarter and more resourceful ways in order to meet the ever-changing needs of our patients during these unprecedented times.

Right now, we’re one of the most secure ‘industries’ in the employment market and we’re looking for even more people to join us! The Patient services teams are the first point of contact for our patients – so we’re looking for confident and energised communicators to drive our values and service to the highest standards.

What we’re looking for!

As a Front Desk Administrator you’ll be joining a highly adaptable and dedicated team. You’re the first point of contact for all of our walk-in patients, so a positive, can-do attitude is a must! Not only will you be tending to patients’ immediate needs but you’ll take on elements of administration, answering calls, scanning documents, and assisting other members of the wider Reception team.

Grumpy frustrations won’t faze you, because you keep calm and carry on with the motivation and energy to find the right answer or solution, ensuring that the patient receives the best service and care. You’ll thrive while working under pressure and feel great accomplishment in meeting Living Well’s high service expectations!

We’re looking for candidates who have a genuine drive and enthusiasm for helping people. Previous experience in a reception or customer service role would be of advantageous but not essential.

This is a full-time position working across our Partnership sites within a 5 mile radius. Please note that travel between sites is a regular requirement for the role, therefore it is expected that you will have your own method of transport.

All team members must be able to work flexibly to a 3-week schedule. You will need to be available to start at 7:45am and finish at 8:30pm

Please note that this role will require occasional, reactive and immediate change to working location to cover sickness absences.

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Applications are to be e-mailed to soccg.livingwell-recruitment@nhs.net

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)