Job Title: Front Desk Administrator 
Status: Permanent
Salary: £10.20 per hour, increasing to £10.73 after successfully passing probation
FTE: Part or Full Time 22 – 37.5 hours
 Location: Practices of Living Well PCN Southampton
 Accountable to: Front Desk Team Lead
 Supervision exercised: N/A

Don’t think “Doctors Surgery”… think “Super-Partnership”!

Part/Full-time – 22-37.5 hours per week. Hours ranging from 08.00-18:30, optional evening and weekend overtime also available

What we can offer you!

5 weeks holiday pro rata PLUS bank holidays

NHS pension scheme membership with a 14.38% employer contribution rate

Employee Wellbeing initiatives

Cycle to work scheme

Monthly employee award

Investment in developing your skills and progression opportunities, across the Partnership

Who we are:

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 3 distinct teams, a Call Handling team, a Patient Administration team, and our Front Desk Administration team.

The Front Desk Administrators are the face-to-face contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well Partnership knowing how important they are.

As a Front Desk Administrator, you’ll be joining a dedicated team responsible for opening and closing all sites every day and managing our waiting rooms. With your knowledge of Primary Care and Living Well policy, you will advise patients on appointments, repeat prescriptions and any other non-clinical queries. Not only will you be tending to patients’ immediate needs, but you’ll take on elements of administration, processing prescriptions and scanning documents, so being comfortable with IT systems is a must.

What we’re looking for!

Ideally you will have a calm and composed approach, whilst able to evidence motivation to find the right answer to ensure our Patients receive the best service and care. You’ll thrive while working under pressure, with experience of multi-tasking, and feel great accomplishment in meeting Patients’ needs.

We’re looking for candidates who have a genuine drive and enthusiasm for helping people. Previous experience in a reception or customer service role would be advantageous but not essential, however this is a patient facing role, so a desire to work with members of the public is a must.

We have part-time and full-time positions available, working across our Partnership sites, within a 5-mile radius of one another. Please note that travel between sites is a regular requirement for the role, therefore it is expected that you will have your own method of transport.

All team members must be able to work flexibly to a 3-week rota. You will need to be available to start at 08.00 and finish at either 13.30 or 18:30. To provide greater appointment availability to our patients we are now open for ‘Extended Hours’ from 18.30 – 20.00 during the week at one of our eight sites, and run twice monthly Saturday clinics, meaning that evening and weekend hours are available to our Front Desk Administrators on an optional overtime basis.

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Applications are to be e-mailed to hiowicb-hsi.livingwell-recruitment@nhs.net

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)