Job Title: Front Desk Administrator 
Status: Permanent
Salary: £9.25 per hour
FTE: Full Time 37.5 hours
 Location: Practices of Living Well PCN Southampton
 Accountable to: Front Desk Team Lead
 Supervision exercised: N/A

Living Well Partnership is made up of 7 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. The days of only sitting behind a Reception desk are gone – our Reception function is bucking the trends and working in smarter and more resourceful ways in order to meet the ever-changing needs of our patients during these unprecedented times.

Right now, we’re one of the most secure ‘industries’ in the employment market and we’re looking for even more people to join us! The Patient services teams are the first point of contact for our patients – so we’re looking for confident and energised communicators to drive our values and service to the highest standards.

As a Front Desk Administrator you’ll be joining a highly adaptable and dedicated team. You’re the first point of contact for all of our walk-in patients, so a positive, can-do attitude is a must! Not only will you be tending to patients’ immediate needs but you’ll take on elements of administration, scanning documents, and assisting other members of the wider Reception team.

Grumpy frustrations won’t faze you, because you keep calm and carry on with the motivation and energy to find the right answer or solution, ensuring that patient receives the best service and care. You’ll thrive while working under pressure and feel great accomplishment in meeting Living Well’s high service expectations!

We’re looking for candidates who have the drive and determination to be the best that they can be. We have a several full-time (37.5 hours)  vacancies available, working across our Partnership sites within a 5 mile radius. Please note that travel between sites is a regular requirement for the role, therefore it is expected that you will have your own method of transport.

You must be able to work flexibly to a 3-week schedule, with 1 day off in the week. You will need to be available to start at 8am and finish at 6.30pm, as these are the fixed start and finish times of our shifts.

You will receive full training within the role, a membership of the coveted NHS pension scheme, as well as 25 days annual leave (pro rata), generous NHS employee discounts, regular social events, free parking and more. This is an entry level role meaning there is room for progression and personal development within our multi-skilled team.

If this is you, we would really like to meet you.

To apply

  • Provide an up to date CV and a supporting cover letter detailing how you meet the requirements of the role
  • Applications are to be e-mailed to livingwell-recruitment@nhs.net

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)